Know the Signs
9 Signs You Should Fire Your IT Provider
Slow tickets, repeat problems, mystery invoices: how to tell normal friction from a broken relationship.
Read the signsKnow the signs
Know the Signs
12 IT Provider Red Flags to Catch Early
The warning signs worth spotting before they cost you an outage.
Read the postKnow the Signs
New MSP, or Just Better Communication?
Sometimes the provider is fine and the process is broken. How to tell, honestly.
Read the postEmergencies
Your IT Provider Is Not Responding: Now What?
The escalation ladder when tickets go quiet, and what to do while you wait.
Read the postThe playbook
The Playbook
How to Switch IT Providers Without Downtime
The parallel-run method that means your team never notices the move.
Read the playbookThe Playbook
How Long Does Switching IT Providers Take?
Realistic timelines for a clean switch, and what actually sets the schedule.
Read the postThe Playbook
How to Compare IT Providers Apples to Apples
A scoring framework that cuts through identical-sounding sales pitches.
Read the postThe Playbook
The Small Business IT Transition Plan
The phased plan that takes you from decision to done.
Read the postThe Playbook
Your First 90 Days With a New IT Provider
The 30/60/90 milestones that prove you made the right call.
Read the postThe breakup
The Breakup
How to Fire Your MSP Professionally
The termination notice, the handover, and keeping it civil while protecting your business.
Read the postThe Breakup
The IT Provider Offboarding Checklist
Every credential, document, and access point to recover before you say goodbye.
Read the checklistOwnership
Who Owns Your IT Documentation and Passwords?
Short answer: you. The full answer, and how to verify it today.
Read the postOwnership
When Your MSP Will Not Hand Over Passwords
What to do when leaving turns into a hostage negotiation.
Read the postOwnership
Email and Domain Ownership When Switching IT
The registrar and DNS traps that can hold your whole business hostage.
Read the postContracts and money
Contracts
Can You Switch MSPs Mid-Contract?
Term commitments, early exits, and when waiting out the clock beats paying the fee.
Read the postContracts
MSP Contract Exit Clauses, Explained
Notice windows, evergreen renewals, and the clauses to read before you need them.
Read the postContracts
10 Questions Before Signing a New IT Contract
Ask these before you sign, so the next switch never has to happen.
Read the postMoney
What Should IT Support Cost a Small Business?
Honest market ranges, and how to tell if your invoice is out of line.
Read the postMoney
Replace Your MSP With In-House IT? The Math
Salaries, coverage, and the honest arithmetic at each team size.
Read the postSecurity
Cyber Insurance and Switching IT Providers
Keeping MFA, backups, and your questionnaire answers intact through the move.
Read the postOr skip the reading and get the plan
Tell us what's broken. You get a written switch plan in 48 hours, free, whether you switch or not.
Start the Switch